My hard drive felt and I could not open it. I went...

My hard drive felt and I could not open it. I went to East Africa Recovery Data and after doing the evaluation of the device they told me the data was recoverable and they asked me 680 USD for it. After discussing I end up paying 580USD, they told me it would take 1-2 weeks. I wait for more than 2 months! And from 2TB they only recovered 4,8 GB! Unbelievable, I feel cheated
Zero recommendable