The service in terms of transportation from and to...

The service in terms of transportation from and to the resort is great. Staff at the reception and on the buses are very friendly. Customer service by email was usually quick and always helpful.
We had booked a villa and were very pleased with the size and furnishings.
However, there are also deductions. The staff in the Maheno restaurant gave a stressed impression. As a buffet restaurant there is a lot of crockery and there doesn't seem to be enough staff. Because the employees not only clear the tables, but also refill everything at the buffet. At the same time, they place the guests and bring separate orders to the tables. I expect more from a 4 * star hotel. In particular by a Mercure run house.
Furthermore, the buffet has a lot of upside potential. It's not about diversity for me, it basically suits me. Rather, the warm components should also be warm. Breakfast, for example, the scrambled eggs are liquid and cold, fried eggs are almost cold, and grilled vegetables are cold. And it didn't matter when you come. We tried all times from 6:30 a.m. to 9:00 a.m. And unfortunately always the same. And to our regret, it's not much different in the evening either. Furthermore, a buffet can also be prepared more lovingly with the constant reloading of food. I know canteens that can do this much better. I am also very disappointed with this 4-star hotel complex. It should also be noted that the pans that were kept warm were partially defective, because the lids closed again on their own. If you hold a plate in your hand but need both hands to fill it, that's rather bad.