Please read this long review, trust me it will be ...

Please read this long review, trust me it will be worth your time.

Don't know why they call this hotel a 5-star hotel. Disgusting bathrooms and careless staff. Please see the photos for yourself. And we had booked no ordinary rooms, these were business class (3 rooms costed us Rs. 84,000 for 2 nights). If this is what business class is like I wonder what the other rooms are like. Fungus on the wash basin, stains on the floor and walls of the shower area and sewage like smell everytime the shower tap was opened. The drainage system seemed like it was blocked cause it took ages for the water to drain.

When you enter the hotel you feel as if you will be treated royally, such is the decoration in the lobby area. But no, that feeling ends in the lobby itself. After a lot of argument and making the management visit the room alloted to us, they agreed to change the room. But out of the 3 rooms we had, only 2 were bearable. The third one still had the problems of stained bathroom and disgusting smell. When we asked to change the room they said they can't because all the rooms are occupied by wedding guests. They said we can change the room tomorrow when few of the guests leave. So we said ok. Next day, nothing. No management showed up to change the room.

Now we were there for sight seeing so we left in the morning, hoping they will call us about the room change like they promised. But no one called. When we asked the management about it they said, sorry maam we don't have any rooms available. Urghh...

We had dinner in one of their resturants and noticed they had not served us complimentary papads, salad, bruscettas. When we asked them, the staff said sorry maam we forgot because we are very busy with the wedding guests. we payed an exhorbent amount to stay at that hotel and this is the service we got. If you are too busy because of your wedding guests then don't give rooms to your regular guests; stop the bookings for them if you cannot handle them. There were no tea stirrers provided for making tea. The complimentary fruit platter came with whole fruits, were we supposed to cut them?

When I complained to the management again before checking out, they said they were extremely sorry and the dinner we had will be free and the check out time will be increased. Seriously, that is all you offer to compensate for the lousy service and disgusting rooms you provided? Oh yes, they were also offering us free lunch and when we asked them is it going to be good because the last thing we want is bad lunch at this place; they suggested us a resturant outside of the hotel. So they are themselves not confident on the kind of food and service they can provide. Ridiculous!

Oh and the breakfast, boring! Service slow. Juices tasted like they have been in the machine for way too long. Puri's were oily and not at all puffy. Continental variety was a joke, it felt like they were serving left overs from the wedding party the night before. We survived on dosa's cause that was the only thing being made in front of you and seemed a bit fresh.

Trust me, it is better to go and stay at a 3-star hotel rather than wasting your money here. Oh and if there is a wedding going on, you are doomed. Cause they don't care about the other guests. They are busy making money with the weddings happening there. I am warning you, stay clear of this hotel!