Very chaotic check-in and breakfast service. Poor...

Very chaotic check-in and breakfast service. Poor maintenance. Air conditioner was not working properly, and I had to repeatedly make calls before someone came to fix it. Considering that there are so many guests around the weekend and given the huge property spread over 100acres, there is only one swimming pool and that too not large enough. Staff badly needs training in hospitality and courtesy-whether it is answering calls for room service etc or welcoming guests who arrive after a long journey. The only positive things are the beautifully landscaped property and the spacious rooms. On the whole, staying there doesn't give the feeling of having stayed in a luxurious 5-star property.