They were good and responsive at handling textbook...

They were good and responsive at handling textbook requests. But when I had an issue come up that incurred a fine from the strata, they weren't good at facilitating communication. There were mistakes in the number of months being charged in the fine and I had other questions about it and it always required me to reach out to them, and the response would ignore me pointing out said mistakes which I found disappointing. I'd avoid their buildings in the future.