Daniella Moll

Review of Hôtel Montaigne Paris - L'Entr...

In a 5 star hotel, one could expect a functioning ...

In a 5 star hotel, one could expect a functioning shower evacuation! Or the very least, a front desk employee who is customer oriented, suggesting a certain gesture on their own, without having to engage in an endless discussion.
A discussion for over 15 minutes, with the main argument, that we only stayed 1 night and that at the time of check-out (8:30am on a Thursday) no supervisor or decision maker was available.
The evening of the check-in, we already had alerted the front desk of a very strong sewage smell in the room. We were told nothing could be done and it would be noted. Later never happened. Things like these can always happen, but the way this situation was handle cannot be a standard in a 5 star hotel!
We stayed for business purpose and this hotel will not be recommended for our future business trips, nor our customers. You have clearly lost a set of potential customers. Great location and absolutely convenient for our business, but this type of service is not acceptable.