RUN RUN RUN! Lenders can make mistakes, but this ...

RUN RUN RUN! Lenders can make mistakes, but this lender does NOT NOT NOT care about taking responsibility to help Veterans when Veterans First makes a mistake. Giving them a 1 star is too much for dishonest dealings. Up front, friendly and seemed competent, but the people we dealt with ended up knowing absolutely nothing about TWIA and the Texas Windstorm Insurance requirements. We had to educate them, then they still ignored my buyers submission of invoices and paperwork for coverage. Instead, they insisted on using coverage they allegedly verified separately through GEICO's Texas contact, or we couldn't close. A few weeks later, the buyers received a refund for "OVERPAYMENT" of premium. It didn't sound right to me, but again, it was allegedly verified by the Veterans First team. Shortly thereafter, Hurricane Harvey hit the Texas Gulf Coast. The Buyers' house was damaged. They tried to file a claim with TWIA, but they couldn't find the policy. So in checking with GEICO's connection in Texas who was supposed to take care of it after receiving funds, buyer was told "no premium payment was received", so no insurance. When we tried to get VeteransFirst to help, they refused. When we investigated further, we found out it was Veterans First's error in their instructions to the title company and subsequent error of Wellington Insurance (GEICO's assigned agency) that both affected whether or not the buyers had any TWIA coverage. It was not until we threatened to sue that Veterans First had their attorney contact me and lead us to believe they were going to fairly settle the claim. They asked me for proof. We sent "some" emails as evidence of what the buyers requested for insurance versus what Veterans First made them use. Suddenly, even with proof in their hands that Veterans First made the initial error, their attorney stopped communicating and has made no effort to help out the veteran buyer that they allegedly care for. Fortunately, at the advise of a professional who had a lot of legal dealings, we weren't stupid enough to send all evidence, including the recorded phone conversations that proved the loan office had no clue about TWIA coverage. So now we are filing complaints with the State of Texas against Veterans First, iFreedom (their parent company), CENLAR who Veterans First sold loan to and who sent letters with false information to the veteran and then promised to investigate (but also has cut off communications), GEICO, Wellington Insurance and StarStone National Insurance (affiliated with Wellington). RUN RUN RUN!!!! Stay away from this lender.