Vlad Brown

Review of New Horizons Behavioral Health

I am posting this review to warn people of this es...

I am posting this review to warn people of this establishment ive been going years and the downfall of the place is heartbreaking to a long time patient. In 2017 the state of New Horizons is quite poor no longer can you get an appointment to actually see a doctor you have to be a "walk in" and thats if they have a provider there because honestly on some days walk ins cant get to the provider in fact the providers are barely there. As of this past Wednesday (9/13/2017) and today (9/15/2017) I was completely out of medication and turned away due to on Wednesday they had no provider in for walk ins (Which mind you they do not tell you about until you arrive there or expect you to know by the signs taped to their walls that most people walk past without a second glance) so on the day in question we were told there were no providers for walk ins however there were scheduled appointments which they had not told us were a possibility you have to be eligible for an appointment apparently. I had no knowledge of this we were told to come back Friday (today) and so we did We had signed in as number 15 on the sign in sheet and were suddenly kicked out because the provider was only going to see 7 patients today me and my grandmother asked what to do about my medicine but were met with responses of "pharmacies know our situation talk to them" or "we can only see 7 patients today" and in response I said they do not care but the secretary said they do care it does not ring true if an entire room of patients must leave and they may all have been in my situation no medicine and barely able to make it there in the first place. This is unacceptable for a medical establishment seeking to help individuals who suffer from mental illness and other such conditions its a shame that patients like me and several others are turned away with not even a care to what may happen to us when we leave due to their lack of caring and providers that can help these people. I hope they get their act together but to fellow patients if you call a supervisor you will get the treatment you need so there is a solution here I recommend calling the numbers listed on their wall it may just get you your medication and an actual guaranteed visit until you can find elsewhere to get your needs met properly. Everyone in the same boat as me at the mercy of these people have my prayers sent your way and thank you for reading.