Beware of the plus option and the associated "bene...

Beware of the plus option and the associated "benefits"!

We purchased return tickets to Paris during the most expensive season (Christmas and New Years) with the plus option.
So on the outward journey, an air transat agent starts calling clubs and families for boarding, but forgets those who have the plus option. I will see him to find out if the plus option also ships as a priority and he tells me no. Only club passengers and families have priority. (Totally wrong!)

Then once on board, the time comes when the hostesses distribute the dishes. We were the last row of the plane. She comes and gives us a chicken dish without asking what we would like to have. We politely ask him if it is possible to have a vegetarian dish. She savagely takes the chicken dish from our hands and asks her colleague to get us some vegetarian dishes. So her colleague grumbles because we supposedly wouldn't have booked the vegetarian dishes in advance. Great the optional service plus! But hey, the stuck hostesses of the Q at air transat are known, so it's not the worst.

No, the worst part was the wait to get our luggage once we arrived in Paris! Over an hour's wait, we got our bags last when we're supposed to get them first! Our family paid almost 25 euros for parking because of this. When we finally got them, not even ten passengers were to be left! Great anything!

I contacted air transat to express our dissatisfaction and all they can do is offer us a $ 50 travel credit! Ineligible when we see that we have paid more than $ 300 to add the plus option!

Without reimbursement of the plus option on our tickets to Paris, we will never do business with Air transat again, in principle. They clearly have no respect for their customers and we are not cash cows!

You lose a whole family that frequently travels by air transat to go to the south AND to go to Paris every Christmas during the season that brings the most $$$ to the airlines.