Saint Thomas Health Review

We were in the hospital 8 days. We cannot say enough good things about our experience! Every person we came into contact with carwas genuinelying, extremely personal, interested in assisting us no matter what their duties. The medical attention we received was outstanding. From housekeepers to cafeteria and giftshop personnel to nursing and tech staff ,asw as doctors, our experience was super. Thank you, St Thomas, for understanding what patients and their families experience.

the er is awesome....4th floor surgical nurses are the best in middle Tennessee......4th floor tech Mike the best my son has ever had.....worse micu EVER....WORSE DRS IN STATE!except dr.john.... Not to be trusted,lie,manipulate,bully,no communication...........ICU nurses Uggh-no compassion! But if you stand up for patient rights,some are on your side,like Vance......but hospitalist dr.carmitty(sp?)is a liar and bully......reporting him to the state and joint commission.Trying to get son transferred!

April 16 2019 arrived at ER, broken arm. After trying to reset 2 times, the dr said it would need plates and screws! I was also told that there was no one there that could do the surgery till Monday. They gave me script for 12 pain pills and a number to call Monday. Called Number on Monday and it was St Thomas Orthopedic surgery group. First question? Who is your insurance company? Told them I didn t have one and they begin to explain how much money I would need up front to just make appointment. 7 days past and General hospital agreed to help me if St Thomas would
Refer me! St Thomas would not refer me. July 28 2019 still living with a mangled arm, pain and swelling. No Saint in this St Thomas.

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I brought my child to the emergency room and i was told children will no longer be welcome to this hospital. It just seem very rude, what if it was the closet place to get to . at this point they put a bad taste in myself and my daughter. I was also told the only time children can come if they're being delivered like are you serious the nerve on how they treat people Vanderbilt is better than this i assure on that.

Was in and out, which is the most I can ask for. It's a hospital, not a 5 star resort.

I couldn t have gone to a better place to have my baby I felt safe and well taken care of. Every single nurse i had from the time I arrived till I was discharged were so awesome and sweet and caring. They genuinely care about you and your baby. My baby had to be in Nicu for a couple days and I trusted the nurses taking care of her. They answered every question I had and were very patient. Hands down best place to have a baby.

Unfortunately we have had 4 admissions recently to St. Thomas Midtown. Each time we start at the admissions office. Not once have we met someone at that desk that was nice, polite or helpful. I greeted them with good morning and in return I get what's your name, sit over there and I'll call you in a minute which always means 45 minute so all of them behind the desk can talk to each other and stay on their phone. They certainly need customer service training.

St. Thomas Midtown has a beautiful cafeteria but, it too seems to ran poorly. The hours that they are open are very limited. There should be somewhere for family members and staff to get a cup of coffee and something to eat at all times in a hospital. Everyone can't eat at the same time. At 6:30pm I walked to the cafeteria to find all I could get was premade grab and go food. I understand everything can't be open all day, but something should be. On the salad bar the lettuce is kept on a warm board, it's not kept cold so the lettuce is warm and wilted. It needs some serious over hauling.

The care I received there was also outstanding but 22 miles from where I live. I
switched to Stone Crest because it is only 2 miles from my home. I am glad I did.

I gave birth at this hospital a week ago. My experience there was beyond 5 stars. The entire staff, doctors, and nurses....especially the nurses, were very professional and friendly. The only person I wasn't too fond of was a young lady that was taking my food order over the phone for breakfast. I didn't get her name but she was very rude and unprofessional. But overall, I enjoyed everything.

Literally saved my life. Identified problem and assisted with my finding a follow-up doctor. Exceptional staff on all levels. Thanks!

The best hospital I have visited in Nashville in everything in the attention the very special staff God bless you always

I want to thank Dr David and his staff to have been so professional and kind yesterday at the ER with my daughter. The hospital, the nurse, the room, everything was perfect. Thank you so munch again.

I can say it's really not a long wait time in the emergency room. I was in the waiting area for 5 minutes maybe. They have this thing where you can sign yourself in online and then when it's time for you to be seen, you come to the E.R. and go to the back for examination for whatever is ailing you. Technology is definitely moving up in the world.

Most ridiculously confusing hospital I have ever been in...crossed hospital 4 times..5 different elevators to waiting room 2 floors below where I was going.. Appt 630..830 am still waiting.

I was a bit nervous to come to this hospital because it is in the heart of the city and I tend to have a stereotype that these types of hospitals are too busy to care, or they're dirty, or too hard to get into. But surprisingly, it was easy to park, the facilities were very clean, the staff was friendly, and I felt my treatments were very professional. The most recent visit was to see a pulmonologist to check if I have asthma as an adult. I was in and out very quickly and I had a very enjoyable experience.

**Updated at the end as of 3/2/2018** My wife gave birth to our first born over six months ago. The whole process while we were at the hospital was great. The staff was friendly, knowledgeable, and extremely helpful with getting us prepared to take our little one home.
We took the opportunity to save 10% on our bill by paying before we left. I would not recommend doing that if you have insurance. That payment we made should have gone towards all accounts, i.e. my wife's account and our child's, but that did not happen.
We received several calls from the hospital stating we still owed them money. Turns out, we owed about $400 towards our child's account, but overpaid by $700 towards my wife's account (which the remaining should have gone towards our child's) and the hospital finally realized we overpaid and that they owed us money.
Turns out it takes 12 weeks to review somebody's account, just to determine if a refund should be granted! They finally granted a refund, but then mailed it to the wrong address! (despite the fact that we received other correspondence from them at our correct address just fine) Every time we call for a status on our refund, somebody says they will make a note on our account. We've told them several times to either take the $400 out of the $700 refund, or that they would receive a payment of $400 as soon as we receive our refund for overpayment. (This was supposedly noted on our account a few times)
My daughter turns 7 months old in a couple weeks and we still have yet to get our refund!! On top of that, we received a notice in the mail today that our daughters account has been turned over to collections!!!
Again, the staff at the hospital was really great, which is the reason for the three stars, but they really need to get their billing department in order. The way it's conducted now just isn't good business in my opinion.
*Updated as of 1/25*
I have adjusted this review to 1 star now. We just followed up with the hospital and they stated they denied our request to cancel the claim with collections. Spoke with a manager and they said no notes were put on our account asking to link my wife's account to link our daughters, and that we should call back in March to see if the refund has gone through.
*Update as of 1/26*
They have now also denied our request to cancel the claim with collections stating we "had ample time to pay". Hello!?... you've had ample time (7 months) to refund the $700 that we overpaid. This is borderline Criminal now, and needs to be rectified NOW!
*Update as of 1/27*
We emailed our info to the email address the hospital provided below on 1/25 but have not received a response yet. Due to the hospital denying our request to link my wife and daughters account and proceeding with filing with collections, we have been forced to pay even more money, despite the hospital owing us a refund already. We have no choice in this matter, without our credit being damaged. We have decided to contact a lawyer this week to see what options we have.
** Update as of 3/1/2018**
The community manager who responded to this review stated they would have the check sent out to us by Feb 20th. We called on Feb 20th and they hadnt cut the check yet and that it would take a couple more weeks to receive it, but that they raised the issue up to their manager. It's been another 9 days now and we have yet to receive our refund in the mail. I see there have been several more people lately with this same issue lately.
*Update as of 3/2/2018*
Just spoke to the manager again this morning. She said they didn't cut the refund check on Feb 21st like they were supposed to so we would receive it by today. Instead, they didnt cut the check until today so it would now be another 4 business days until we receive it.

This overall has been an awful experience having our first child here. From residents and nurses lying about what their doing to having security called because a nurse doesn't comprehend postpartum depression and has a complete inability to emphasize with a woman who has been in the hospital 7 days after giving birth. Not everyone has the same support system at home and she needs to truly understand this. Please teach you new staff compassion because the charge nurse today truly lacked that. Security was called on a postpartum mother because she cussed in a sentence not degrading the nurse in any way but she said it's a threat so security stands outside the room gloved like they are going to try to take someone down along with about 10 nurses. There is a difference in a threat and cursing in a sentence. I'm ashamed to say my daughter was born here and I would avoid this place if at all possible. There are many other great hospitals that are within a few miles off here. This is not an good representation of what god intended this place to be. please learn not to be reactive to a pregnant woman that is upset that is plain ignorant. We did have a few amazing nurses and I hope that their kind souls can weed out the bad burnt out nurses. I'm so disappointed I'm the experience we had I will NEVER return as a patient and will not associate myself with anything St. Thomas ever. GO SOMEWHERE ELSE IF YOU CAN!!!!

Are your staff allowed to share images and other information during their shift? Or complain about their patients on social media? Disgraceful

My Mother was admitted to Saint Thomas Hospital for AFib last week. From the emergency room staff, to the Coronary ICU staff, to the fifth floor nurses, technicians, PT staff, housekeeping, and food staff to the doctors - I can't say enough good about them ALL! They were so very kind to an 83 year old lady who had always been in good health. They were very kind and patient with her, and great about explaining everything in 'layman's terms'. We were always treated with kindness, compassion, and respect. BRAVO Saint Thomas on a great job! God Bless all of you for the great work you do.

Listen to this:

I was in Nashville for a Formal with my fraternity. In the mix of it all I slipped on the strip downtown and had to go to the hospital to get staples in my head. While I was unconscious (I wasn't for very long, and the injury was not serious) my $85 shirt was cut straight down the back for no reason, and it wasn't from my fall because my jacket was unharmed. They could've asked me to take it off. Then, in the time period I underwent not one, but two CT Scans! The bill was over $7,500 before their discount for uninsured patients, which reduced it to $2,500 before they finally got my insurance information correct after 3 calls. Do NOT go them if you can help it. Overpriced procedures and inconsiderate staff.

Was in I C U. This past couple of days for stomach bleed what a great crew. Only issue was being near utility room. Starting at about midnight till around 2 am. Loud crashing yelling the whole time. This was wednesday Thursday. March 11th and 12 th. Other than that great ICU crew.

Got sent by my doctor and an urgent care for feeling Ill..and numbness n worsen issues w a possible foriegn object .its been two months its hurtimg just to walk on it ..oh but it looks good from the outside minus bruising n swelling . I get told well why would you come to an er..n we can't do the surgery here .. forget the fact you're in pain .. N a foriegn object from dirt possible creek rocks wouldn't cause you to feel bad.. really . .ummmmmm..... wow .. never ever coming here again .

I was admitted May 2nd and gave birth May 3rd. My nurses were wonderful and I ll never forget how amazing they were. The nurse I had while getting the epidural was fantastic and so loving when I started to panic because I was stuffed up and couldn t breathe. It was a wonderful experience and if I have another baby, I will definitely be going back!

As a former employee I have to be transparent, I am beyond disgusted & traumatized with my L&D stay; 7.5-7.12.

My c-section took over 2 hours, with complications; that's were it all took a turn. I felt like I was dying on the table & prayed the entire time out loud. My bp & labs got unstable & no one was able to determine why. I had to lean on the staff which seemed inconvenienced 95% of the time when I did.

Out of all the care takers that I had throughout my stay 2 were absolutely amazing; Emily & Amanda. Jennifer H. ("Charge Nurse" on days) made my last moments at the facility traumatic even more so. I do not take well to those that lie & do not have my best interests at heart. As a mother suffering from ppd & now trauma at the fault of the hospital, there was in no way understanding or sympathy when I just wanted answers to my concerns.

The highest clinical management personnel needs to do some serious shadowing/training because what I went is unacceptable. The personnel during my stay really messed me up mentally. This could have been avoided. Some people just don't belong in a hospital environment.

Trying to bond with my little girl has been difficult because of the traumatic stay. Think twice before going here.

ER experience was awesome. Used the inquicker system to check in before coming, and that made my check in easier.

I never leave reviews but this I felt was warranted. I myself work in the healthcare field so I understand more about the process than most.

My boyfriend was brought to St. Thomas ER by me, I love St. Thomas but have never experienced the ER! We got screened (wonderful only polite lady) and both myself & boyfriend were allowed in. Once we got to reception desk instead of kindly explaining that due to COVID there can be no visitors. I was told who s the patient? Whoever isn t needs to leave, goodbye. I was so taken back that we were talked to this way. Unprofessional. I was finally told what to do (after the front desk argued with the screener.. very uncomfortable) and I needed to wait in my car. The paper I received said I would get a phone call 2-4 hours into the process to be updated as the family member. After 7.5 hours into our visit, I unfortunately was never contacted by anyone. My boyfriend stated that he felt uncared for and belittled by certain providers. So sad I hate writing this as I LOVE St. Thomas as a whole. But please know this review is based solely off the ER!

i went to the clinic for an ultrasound
i had called and asked if they do ultrasounds there and they told me yes, so i made an appoinment. when i went there they said that they recommend a different place for ultrasound and they don't do them there. had to get up at 6:30 am so i can go to the clinic and they just waisted my time.

This hospital is as corrupted as it gets. Again Catholics being abusive with there authority. They denied me medical attention while on vacation. Turned there diagnosis into something that wasn't even accurate. I had to about trip and come home early because I need medical attention and antibiotics and could not get them. 1309.00 co pay later from there malpractice and wrongful diagnosis by the time I got home I had blood in my urine and a bad infection. Suing this hospital

My day at Baptist overall was a nightmare. My doctor was great and the heart procedure went well, but after that Baptist became a nightmare. I was not allowed to eat the day of the procedure and now it was time for dinner and I was starved. I ordered dinner and was told it would take 45 minutes. An hour and a half later I called back and they said: "it was on the way." Fifteen minutes after that I called and they said they were sorry but that they were shorthanded. Two hours and fifteen minutes after I ordered the food, it finally arrived cold, bland, tasteless. I was promised I could go home at 9 p.m. and that a nurse would assist me at 8 p.m. to start walking around and getting ready to go. No one showed up so I called the nurses station and they said they were short handed but would get to me soon. No one ever did. About this time, I noticed that my clothes were not in my room and, again when I called the nurses station, they said they were short handed but would get to it when they could. Long story short, I insisted that I was going home at 9 p.m. whether they found my clothes or not and everyone was aghast that I would leave their hospital in one of their skimpy little nightgowns but I insisted. At approximately 10:30 p.m. and as I was being rolled to the front door in my nightgown, the head nurse came running with my clothes and I thanked her profusely and went on my way. I will never go back to Baptist Hospital in Nashville. Maybe what happened to me was just bad luck, but what was really disappointing is how 95% of the staff reacted to their own mistakes and how under staffed they were is so many areas. Mediocrity reigns at Baptist in Nashville and it is not a place to take a serious health issue.

This place is crazy every nurse is just here for the money. This nurse in training wrapped my foot up so quick so she could hurry up and get out of my room she didn't even do a complete job so my foot started bleeding again just crazy I guess she is scared of black guys or something /: and they kept messing with my bed they don't care about you bein comfortable or not very rude people one nurse spilled water on me got it in my bed and on my phone and didn't even say she was sorry or anything she just left the room. It's like they just do whatever they want if you call and ask for your meds it will take them like a hour to give it to you. Told everybody in my family if you ever have to go to the hospital. Never go to saint thomas it's crazy I should have went to Vanderbilt everyday I keep wishing that and kicking myself for it. Because everyday it's a issue. I asked how can I file a complaint they ignore you or they get quit and just leave like what kind of service is that. And whatever you do stay away from nurse maranda

Good service. It was my Birthday when I had surgery this time. three of the recovery room ladies sang Happy Birthday to me, when I woke up. I also saw one of my favorite surgeons, that I worked with at Centennial Hospital, he just happened to be there and gave me a big hug. I felt like a famous star or something.. . The service was great, the pain was kept at an acceptable level and the
Cyst on my spine was removed from my sacrum (spine) without too much difficulty. And I ve had no pain in that area at all. I will live to go back to work. Just need my recovery time.

It's really hard to believe that a place that offers such good medical care could be such horrible business people! Been waiting over two months for a refund! Be extra careful with your money around these people!

St Thomas Midtown was absolutely amazing. During the hardest time of my life, I was 17 weeks pregnant and just found out we lost the baby. January 3rd I was admitted and induced at St. Thomas. From the check-in, to the nurse who did my initial few hours, the lab, to the nurse who cried with me as we delivered our sweet baby girl. This particular nurse, who I can not remember her name, came back after her shift to cry with me and give me a farewell hug. Every single staff member was so sweet and caring...they truly made the worst situation as bearable as possible. I am currently 14 weeks with, im praying, our rainbow baby....and without a doubt or hesitation, St Thomas Midtown is the hospital I will be using.

My wife and I took childbirth classes at Baptist Hospital on 10/22/11. At these childbirth classes we were informed of payment options available for labor and delivery. One of these payment options was to pay the estimated remainder in full in advance of delivery. Doing so would grant a 20% discount according to a pre-patient specialist whose name I have chosen not to mention. Therefore, on 11/14/11 my wife paid the estimated remaining amount of $770.10. Any additional costs i.e. C-section or other complications would be added to the bill and we would owe those charges but still be eligible for the 20% discount. This amount and 20% discount were to be applied to the birth of our daughter. On 2/2/12 we received a bill for labor and delivery costs from 12/6/11. No 20% discount was applied, and the $770.10 we paid in advance was nowhere to be found. My wife called Baptist hospital. She was told the 20% and the $770.10 was applied to an overnight stay on 11/22/11. Now, this bill, according to the gentleman on the phone, was $466.07. Where is this bill? This bill has yet to be sent. There is no proof of this bill or receipt of this payment. My wife asked why the 20% and the $770.10 were applied to this bill and not to our labor and delivery. The gentleman stated that they assumed that you were going to give birth that day. So our advance payment was applied to an incorrect hospital stay based on the assumption of the billing department? When my wife requested that the issue be corrected, she was told that it was too late because the payment had already been applied. Again, no receipt or bill to prove this. Also not on the bill from 12/6/11 is the remainder of the $770.10 of $397.24. If my wife had not called to question the bill, where would that money have gone? To Baptist s pocket? Now we are being told that the bill for labor and delivery on 12/6/11 is not eligible for the 20% discount unless the bill is paid in full. We are very thankful for the care of the nurses and doctors of Baptist Hospital. We are very blessed to have a healthy baby. My issue is with the mixup of the billing department and their refusal to correct their mistakes.

So we have had multiple (8) Apts in the past month with my mother at St Thomas Midtown in preparation of surgery. We have had mostly a good experience with all staff, doctors and nurses. Everyone is helpful.
The ONLY one negative experience was in imaging, the ladies were too busy gossiping about co-workers to notice and hear my mother cry out for help.
To end on a good note, day of surgery went well. The OR was great about keeping me updated throughout the process and the sweet lady working desk on 5th floor of family waiting room IS a blessing. She shows such caring and sympathy for families. She made a hard day a little bit easier.

Last year my husband had emergency surgery at St. Thomas Midtown. Dr. Rubright and his team provided exceptional care during pre op and post op. He had to stay over for a few days after and his nurses, staff etc. was top notch. You can tell when a hospital is managed right because the employees seem very happy and content.
I went today for a small procedure in Intervention Diagnostics. I was greeted with a beautiful, caring staff which makes these things so much easier on the patient. Dr. Harb and his team are wonderful people. The registration lady was nice and helpful as well.
This makes twice we have been to this hospital and have been pleasantly surprised by the staff and physicians. Oh and the cafe's has delicious food.

Couldn't imagine a better crew of compassionate professionals than the one that took care of me while I was on the 6th floor of St. Thomas in Midtown. In addition to the A++ personnel, the place was obviously very well managed, organized, cleaned and led. Bravo Ascension St. Thomas Hospital Midtown Nashville.

My son was born here, I have a wonderful memory of this place. I had the chance to be the first to see him (before Mom did). Most of the staff were kind and professional. They have baby first pictures as an external service. I kept those pictures in my heart's safe. One day I will bring that little guy and show this place.

Just had anterior hip replacement. I am being very well taken care of. I wouldn't hesitate to come here again if needed. They are extremely prudent with infection control.

So my friend had to go into emergency when her appendix had burst and she needed treatment. She also however had an ear infection that, despite while leaking fluid and complaining about the pain to Dr. Mark (Or mike?) Rosen and his assistants but they had gone through with anesthesia anyways and now she has a strong chance of being permanently deaf in one ear which could even extend to both ears. She has been trying to contact the doctor and the staff repeatedly to try get a response of some kind or even a referral to an HNT doctor (which they had told her she needs to do) but they refuse to give her any courteous response other than "We are sorry we can't help you, this is the procedure you must follow" and Dr. Rosen has not returned any of her calls yet DESPITE the fact she NEEDS a referral due to not being able to afford insurance. Do not expect them to take care of you.

The doctor was wonderful, but the billing department is another matter all together.
Just so the public knows: If just ONE statement gets lost in the mail and you do not pay it, Ascension's online system will automatically kick you out of the online bill pay and turn you over to collections. My last payment was in February. I never received the March bill. Without the paper copy, I do not have my account number. Without the account number, I cannot sign-in online to pay. I called at the end of March and waited on-hold for 45 minutes. I had to hang up.

I called this morning and waited for 20 minutes to speak to Customer Service. She explained it all to me and told me I could no longer pay online. I must call every month to set up the payment. Not even an 'automatic payment' option. I may or may not receive a paper bill in the mail. She isn't sure. And if I do not pay it on time ( I don't even know the due date), it will immediately go to collections again.

As a company, you need to attempt to mail out more statements/ bills, call the customer, etc. before turning over to collections. I never received one phone call in regards to this matter. I have not received a statement in the mail since February. This is the most insane billing practice I have ever seen.

Thanks for ruining my good credit, Ascension. I really appreciate that.

My wife went to this hospital to have Back surgery the staff acted very uncaring and seemed to be unhappy when she called them to help her , she would order her meal and would never get what she ordered . My wife had been to the st Thomas Rutherford and it was very different. The staff there was carrying and helpful Nashville st Thomas Mid Town will not go back Ever .

Family member was transported to ER on Labor Day for seizure. Dr Tanner and the whole ER team was exceptional. They went above and beyond to make sure we were taken care of. Patient was admitted to ICU and then to regular room and stayed for 3 days. Everyone single person we encountered was caring, professional and provided exceptional care. I am so thankful that I chose St Thomas Midtown when the ambulance personnel ask what hospital to go to. Thank you all ! Keep doing what your doing. You are a blessing to the Nashville and surrounding communities!

The folks in the 8th floor joint replacement unit were awesome.

I was with a family member who was having outpatient surgery recently. While I was in the Outpatient OR waiting room, two different doctors came in and talked to families in front of everyone and in a loud voice. One person was having a gyn surgery and the doctor discussed a heartbreaking surgery in front of 30 people. One other doctor was discussing a cancer surgery in front of 30 people. The consultation room is just next to the waiting room and should be used. Geez.

If the need arises this is a wonderful hospital. My better half was transferred from another facility due to her stroke. The staff at this hospital were not only compassionate but listened and were all attentive to anything she needed and quick to respond no matter the time or other goings on. I would like to say Thanks to you all and Merry Christmas to everyone we came in contact with during her stay.

4th floor staff all of them were wonderful.every staff member I came in contact were wonderful. I wish I could name them all my life was saved at this hospital.God bless you.

The ER nurses and staff are not attentive to their patients. Instead of answering call buttons, they were sitting at their desk playing on their phones or had their heads down. Extremely poor patient care.

You will get hit with surprise bills.

Even if your insurance provider says that the hospital is in-network, not every one that works here is.

Follow up: I called them to talk about my bill, set up a callback, and it took them over 72 HOURS to call me back.

I have nothing but praise for all the staff at this hospital. We were treated so so nice by all on the surgery floor. They made us feel comfortable and at home. Coffee, meals, and just being hospitable

Nurses are wonderful, very helpful, and knowledgeable; food is about what you would expect from a hospital cafeteria although they do have a cafe on the first floor that serves decent Starbucks so that was a bonus..overall it was a great experience and our bundle of joy is now at home removing any thoughts of sleep that I may have had

In this hospital it is very good there are many good people who attend you very well I recommend them

Poor customer service from Midtown cafeteria, I receive my treatments at this location and a needed a snack to coat my stomach from getting sick, They had one job to do and that was to bring up fruits. I've waited 2 hours and 47 minutes. By they time they bring it it will be no longer needed. Horrible visit ever!!

Staff not very friendly. Sitting in waiting room and admission staff will not change trash tv(dr phil). Staff refuses to change channel.

I had a total Right knee replacement done at St. Thomas Midtown Joint Replacement on Monday, Feb. 29th, 2016....and my experience was incredible. I moved here to Clarksville, TN 3 1/2 years ago from Upstate New York. I have had MULTIPLE left and right knee surgeries due to sports, riding horses competitively among other various strenuous exercise. All of my previous surgeries where done in NY...I truly thought I would never find a surgeon or hospital like mine at home. Dr. Jason Jones performed my replacement and he was phenomenal, I would recommend him to anyone looking for help with hip or knee issues. The OR nurses and doctors where phenomenal as well, as a retired nurse I know how the "show" should go and I couldn't have asked for a better team for this procedure. The nurses who took care of me after me surgery was completed were unbelievable as well, I felt safe, comfortable and in the hands of medical staff that cared and knew what they were doing.
Thank St. Thomas Midtown and The Joint Replacement Institute, you made what could have been a horrible experience very, very tolerable....and a special thank you to Dr. Art, Sydney and especially Dr. Jones....you made my OR experience virtually stress-free. Bravo to all !!!

Our experience while in the hospital was great. Their billing practices are absolutely terrible. Shortly before my daughter turned 2 years old we got our FIRST bill for services. We agreed to a payment plan with them. They sent us 6 invoices, then stopped sending them. We didn't send payment because we didn't get invoices. 3 months later we got a letter from a collections agency. We called to discuss this and the very very rude person told us it wasn't their responsibility to send us invoices for payment. We asked that they look at our entire account history with them which consists of 2 years of early payments. She said "I don't care, you're in collection now, so you have to deal with them" and hung up.

I don't know why the medical profession is exempt from good business practices but they are. I will never do business with this group again if at all possible.

After a shoulder reversal surgery, pain level has been 8or higher the entire time I was there. Staff are not even close on the same plan of care, it changes at shift change along with all the rules. Staff is rude, degrading, and not at all helpful on anything. They will tell you what they are going to do, you as a patient have no choice. My pain level has been as high as a 10, only bring it down to a 8, then back to a 10. And when you are at a 10 they argue with you about everything. I was accused of smoking outside, I don't smoke. I have been kept in a lot of pain and basically told they are not going to help me with medications

I was in for back L 5 surgery and upon checking out left my apple iPad and now nobody knows or cares about helping me find it. I called after checkout and lady said would put my name on it and put in drawer and now nobody knows anything about it. I can t believe Someone would steal my property at st Thomas I called security and they were no help as no one cares so I cannot recommend a hospital that steals your personal property very unhappy and would never go back

Went in with Angioedema, had two epi pen shots at the clinic that shipped me to this horrible place. I always thought saint Thomas was a good hospital especially west. Saint thomas Mid town treated me like an inconvenience. As soon as EMS rolled me in, one nurse rolled her eyes. When I got in the room they made me undress I front of a male nurse, and kept opening the door and leaving it open when I undressed, you should be ashamed saint Thomas mid Town!!

My darling daughter and her sweet husband are soon to be new parents and had a false alarm! I'm 300 miles away they were VERY scared! They went to St. Thomas by mistake and the staff was SOOO SWEET AND KIND to them! They checked her, calmed them and sent them home relaxed and laughing!!! Thanks so much for everything!!! I'm so happy St. Thomas was THERE for my BABIES!!!

Poor never Wana go back nothing to support the patients delivering babies poor rooms poor assistance this is recent as 2017 April

3 stays in the past 2 years at St Thomas Midtown and all I can say is this place is above 5 stars! The nursing staff is exceptional. Dr's were amazing each time and really spend time with you, explaining your issues and listening to all your concerns. By far, the best place to be if you're sick or hurt. And the food....you'll never know that you're in a hospital. It's like being at a great restaurant. They really care about what they're preparing and go out of their way to make it a wonderful experience. I will never choose any other hospital for my care. I almost felt like I was on vacation, they took such good care of me.

Waiting in admissions for over two hours. That's at least the norm. If you don't have all day, don't plan on coming. Make sure you ask for documentation for your job as to how long you had to be there. It's been over 2 hours so far. Wish there were a minus star. Very unprofessional and uncaring staff in admissions. Good luck if you choose to go here! Update: Finally leaving after 3 hours simply to pre-register for surgery in admissions. Good luck, everyone!

They were horrible. I have been going to this hospital - I was born here myself, when they were Baptist. I went two days ago because of severe pain and I sat in the ER for 3 hours and I still wasn t helped. I asked twice and the two very childish individuals at the front desk, looked and laughed as I moaned in pain. I was not helped at all and left in the lobby, even after one of the receptionist told me they had beds in the back AND even after individuals came in after me and was seen before me. She even told me that hit was set based on priority and I wasn t much of one. I had to get picked up by a family member and taken to Vanderbilt. They treated me quickly and found out that I had two fist sized gallstones, one of which, was embedded and causing internal issues. They took me to the back and prepared me for surgery. St. Thomas Midtown left me to die in the lobby and they laughed. I will never step foot in the hospital again, let alone, have my child in there.

I just had Robotic surgery there under the care of Dr Burnett. The staff in O.R. And on the 6th floor went out of their way to take care of me. I was scared to death but prayers from my Dr before surgery calmed me down and I knew I was in good hands.

Thanks to this hospital they refused me and my family to see our grandmother one last time before she passed away and when they robbed us of the chance she passed a couple of hours later.....thank you for not letting us say goodbye one last time and now we will never get the chance

Staff at the main hospital are unprofessional and rude. Been waiting for preadmission appt for 2 hours now and everyone else that came after us has already been seen. Literally the worst customer service ever.

I have a wonderful experience the nurses was very sweet. And Dr. Christoper Hill was AMAZING!! He checked on me when I first made it on the floor with a smile on his face. It was after 5 pm he checked on me twice before surgery and after. He is a wonderful doctor. I will appreciate the time and respect y all given me and my family. May God Bless each and every one of you.

Great care here...compassionate staff goes an extra mile for others. The Dispensary of Hope exemplifies these sentiments---they consistently do an excellent job.

This is the absolute worse
Hospital I have even been in my life, and
I have been in many as I ve endured many medical issues. Would not allow a stray dog to
Be treated here. Have been locked up and made
To
Wear diapers because someone here decided
I had a drinking problem now this dr Oran arronson did not
Make
Decision until after
He collected
His back surgery
Money, and I forgave him for
A
Previous malpractice claim just because I thought he was a nice guy

I went for blood work and had to wait four hours for them to find my paper work. They was hateful and it was the worst experience I have had from a hospital .

My husband was scheduled for surgery at 11:30a. He was to arrive at 9:30a for registration and etc. He was not even wheeled back to the OR until 1:30p and I am STILL sitting in this waiting room waiting to see him! It is now 6pm. He is supposedly waiting the room that has been assigned to him for nearly an hour to be clean.....seems like they are stalling for night shift.....His wonderful surgeon should obtain privileges somewhere else! We will NEVER come back here! Centennial Surgery operates more professionally and smoother than this awful place!

The nurses were exceptional in the bedside manner and making sure I was comfortable and calm during my stay. They would sincerely chat with me while distributing my medications so I would forget about the pain. They were kind and loving and not one of the doctors, tech staff, PT, or nurses were ever anything outside of extraordinary. And I had a very large team of doctors on my rare case. I had been to two hospitals before midtown who dismissed my symptoms and pain, St. Thomas Midtown did not and went above and beyond to make sure I was treated effectively and quickly, they never skated around corners and looked at every angle that the infection I had could have touched in my body. They literally saved my life because if what I had was not caught, I would not have survived. Thank you St. Thomas Midtown for your love and kindness to a very scared and nervous patient.

I cam to the ER yesterday as i had been in Canada visiting my daughter's when last thursday i had horrible pain in my left side and groin area as well as peeing blood. Went to the hospital in Canada and turned out i had a 9mm x 8mm kidney stone that was obstructed.They set me up for surgery on Monday of this past week. Well on our way back to Florida the pain was so bad i was throwing up and still peeing blood. We stopped to stay overnight in Nashville. From the time i walked through the doors of Saint Thomas everybody was very nice except the one nurse i had. Do not know her name as she barely spoke to me let along tell me her name. Dr Koons however was awesome,very compassionate,thorough and polite. He spent time talking to me and explaining everything. He could tell the pain was really bad annd once he came to see me after my CT Scan he said he was ordering something for pain and nausea. Nausea med was a pill valled Zofran and pain med was a shot called Dilaudid. Both worked really well. Took the dr awhile to come talk to me but i completely understand as its busy in an ER plus there is patients alot sicker than myself thst need the care more urgently. Thsnk you for everything Saint Thomas and thank you Dr. Koons!!!

My sister is in OB ER and nurse plainly refused that Doctor will not talk to you unless admitted. Nurse is your only connection with doctor. Felt like I was in a third world country.

Excellent atemcion of both the doctor and the nurses all in general. ... excellent work that makes you very kind and attentive

My husband was on ortho (8 kidd). The care was excellent. We had to move to cardiology (5 kidd) & the care was excellent there as well. Very happy with our experience at St Thomas Midtown.

After having my first born in Florida and having the worst expierence in the world I was so scared about having my second child. But I can t say anything but amazing things about this hospital. The nurses were amazing, everything was perfect! I can t thank everyone enough. The staff was eager to educate me on all of the unknowns of raising a baby. I get so prepared when I left the hospital. I am very pleased to say that my baby and I came home happy and healthy, and it was all due the staff at St. Thomas Hospital.

I delivered my first baby at St. Thomas Midtown a few weeks ago. Our experience was exceptional! All of the nurses and doctors were wonderful. They took great care of us!

Worst hospital ever. Waited over two hours just for pre-admitting. Pretty dirty hospital as well.
Actual surgery day was even worse. Waited 5 hours for surgery. Their hospital administration should be fired! Poor planning.
Nurses were great though!

As a former employee I have to be transparent, I am beyond disgusted & traumatized with my L&D stay; 7.5-7.12.

My c-section took over 2 hours, with complications; that's were it all took a turn. I felt like I was dying on the table & prayed the entire time out loud. My bp & labs got unstable & no one was able to determine why. I had to lean on the staff which seemed inconvenienced 95% of the time when I did.

Out of all the care takers that I had throughout my stay 2 were absolutely amazing; Emily & Amanda. Jennifer H. ("Charge Nurse" on days) made my last moments at the facility traumatic even more so. I do not take well to those that lie & do not have my best interests at heart. As a mother suffering from ppd & now trauma at the fault of the hospital, there was in no way understanding or sympathy when I just wanted answers to my concerns.

The highest clinical management personnel needs to do some serious shadowing/training because what I went is unacceptable. The personnel during my stay really messed me up mentally. This could have been avoided. Some people just don't belong in a hospital environment.

Trying to bond with my little girl has been difficult because of the traumatic stay. Think twice before going here.

Compassionate, excellent care and top rated stroke care in the state.

Dr Burns in the ER, most incompetent individual I have ever dealt with. Enter a patients room with chart in hand, not even looked at and says a medicine on the allergic list will be given in case of an allergic reaction. Very incompetent.

I visited the ER on 6/28/18. I was having an extremely painful flare from the autoimmune disorder Psoriatic Arthritis. I had red, stiff joints in my feet, knees, t-spine, c-spine, elbows and fingers. Inflammation and pain had triggered my CRPS, which has flared so badly that I have an implanted Medtronic spinal cord stimulator. My right arm was hot, red and painful. I was literally in so much pain that I couldn't walk. I had seen my GP and was awaiting a referral to a new Rheumatologist.
"Dr" David Wilcocks, the ER "doctor" strode into the room and glared at me the way you might glare at a smelly Hefty bag of garbage. His indiference to my condition was made pointedly clear. At one point I stood up in my underwear to display my 5'10" 110 lb frame. I look like a skeleton with skin covering it. I asked him if I appeared sick to him. He extremely reluctantly said yes. HE NEVER ONCE LOOKED AT OR TOUCHED ME ONCE. He didn't know my chief complaint. He showed nothing but snide contempt for me. I said, and I'm sincere, that I would never present myself to another "Dr" again to be treated like a bother by a callous, mean, hostile subhuman individual who has no business in the profession. The worst "doctor" in the worst ER ever. DON'T SUBJECT YOURSELF OR ANY LOVED ONES TO DR. DAVID WILCOCKS OR ST THOMAS MIDTOWN HOSPITAL! As i was being wheeled out of the building I looked at my discharge papers and they had the wrong presenting patient complaint. Sad. Negligent. Hostile. "First do no harm..." At a hospital named for a Saint.

i give this hospital 4 and a half stars (nobody is perfect). Staff was excellent from the folks that cleaned the room to the doctors that came in. After going to the emergency room with my wife we were in a room within about 3 hours. The nurses were compassionate and tried to do their best to make my wife comfortable. This is our first experience with this hospital and if the need arises we will be back.

This place is a joke. I checked in the ER at 6:30 am. I sat in the ER after getting hooked up to an IV with fluids for two hours without anyone coming back in to check on me. The fluids were empty at this point. I had to call the nurse in myself then she had an attitude when she showed back up. The Dr came and also had an attitude. The doctor then tried to send me home with food stuck in my throat for over 12 hours. I refused. She then said she would call the GI and sent me upstairs to another room. Once I got upstairs the nurses were great, but I kept being told the doctor would be in shortly. I waited until 7:30 pm before I was told the ER Dr never even told the GI I was here to see him. I was told I had to wait until the morning to see the GI after calling the hospital. Once the morning comes around I then am told that the GI has other patients he has to see and it would be after 12 before my EGD procedure is done and would be able to leave until after 5. Complete waste of my time and would have been better off going to another hospital.

My wife and I had our first baby here on April 3. We had a great experience. Most of the nurses were very attentive and friendly. The lactation nurses were extremely helpful and passionate about their jobs. We would reccomend anyone to deliver here. We received discharge teaching and a bunch of resource info.