Generally speaking, the staff at this dealership a...

Generally speaking, the staff at this dealership and other BR dealerships are friendly. However, you can count on being ripped off consistently. This review is for well-educated car buyers.

I'll start with a couple first-hand experiences with them. A salesman by the name of Herb once explained to me that "I had no equity in my car" and therefore I was to roll the entire balance of my vehicle onto the used car I was considering at their lot. As a sensible and educated car buyer, I naturally followed up with, "wouldn't I just roll over the negative equity?" Herb proceeded to repeat himself until I requested to confirm his theory with a manager. We walked into the manager's office together and obviously confirmed that Herb was an idiot.

Another delightful experience, my wife took her Saab 9-3 convertible in for trade on a used vehicle she was interested in. Her Saab 9-3 was no gem but it consistently received offers of $1,500 to 2,500 on trade which is pretty standard for a solid running convertible with approximately 100K miles. Note that they were doing approximately $2,000 at Manheim auction in that condition at the time. So we had her car appraised and our good friends at Bobby Rahal offered us a whopping $400. The reasoning behind this offer was written on the appraisal sheet. We found "interior faded, paint faded, low tire tread, TOP DOESN'T WORK!!!" written down in pen. I looked at the saleman and measured the tire tread in front of him (which was approximately 50% life remaining) and then proceeded to put the top down and then back up without any issues. He offered to have a sit-down with the appraiser and we obviously declined and took our business elsewhere. By the way, that Saab traded in for $2,500 at Lancaster County Motors on an aggressively priced Scion XD.

To sum it up, they will offer you nothing on your trade-in and rarely negotiate the price of the cars that they sell. The service group is friendly but the prices are insanely high. Lastly, the sales staff can be friendly/knowledgeable or downright rude/incompetent.

I would avoid these dealerships at all costs.