I bought an iphone 7 32gb in hoping to gift it to ...

I bought an iphone 7 32gb in hoping to gift it to my son, i found a reasonable one in QMF stating that its in prestine condition. I went ahead and bought it and this was on the 1st of feb 2018. 11 days later and its still processing, am not being told of anything which shows the worst customer service. Very disappointing, last time i had a chat with one of the people that work there told me it will take 5-7 days but they tend to deliver earlier than that and once dispatched UK deliverys are next day. Am really disappointed and still waiting for this to get sorted. ID 148521