Shannon Tynan

Review of germain toyota

We bought a used Subaru in March 2019. I was 8 1/2...

We bought a used Subaru in March 2019. I was 8 1/2 months pregnant and had just totaled my car, so we needed something quick. That night I had no real issues. The car hadn t been through the body shop yet, so they let us bring it back later. When we went to pick up the car we ended up being there for an HOUR waiting for them to find my keys they apparently lost. Several months later I had a cracked manifold. Fortunately we purchased a prepaid maintenance plan and extended warranty that we were specifically told could be used at any Toyota dealership. I called Tansky which is much closer and they insisted the plan was only with Germain, who kept insisting that I could go to Tansky. I ve played that battle several times now. I ended up having to go to the Subaru dealership who said they could not except the warranty. I ve been way over due for an oil change because of this run around and not having time to drive over an hour past multiple closer dealerships that supposedly could help me but actually can t. Thursday I called Germain and Tansky and scheduled an appointment for an oil change at Tansky. I left work early and hauled it to Sawmill where Tansky told me they couldn t really work on other makes and would have to upcharge the service so I would not be saving money. Germain had openings on their website so I called to schedule an appointment and was told they had nothing available (yet another lie). I finally make it to Germain this morning where I spent 2 hours waiting for an oil change. They had a kids room with toys and a TV which would have been great if it weren t disgusting. There was a moldy Cheeto on the table and it looked like nothing had been cleaned in ages. This would have been irritating anytime, but was totally unacceptable in the midst of COVID. When my car was finally done I was sent out to wander the parking lot dragging my toddler trying to find my car that was right out front . I went back in to cancel the prepaid plans and was told all the same lies as before. Maybe the finance guys are truly just ignorant instead of misleading jerks.