Gregory Baxter

Review of Harbor Group Management Co.

(If I could give them 0 stars I would) Whatever yo...

(If I could give them 0 stars I would) Whatever you do if you see a managed by Harbor Group on the property don't walk, run away. Since they have purchased the property where I rent it has gone downhill. Talk about money grubbers. First off they replaced the washers and dryers in the common laundry room and outsourced the repair. The price went up 25% and the company that repairs the units is horrible, one of the dryers they installed has been down for a month, and when they came to repair it they disconnected both dryers and left it that way over the weekend. They implemented the stupidest idea ever, valet trash service. You put your trash in a can outside your door and it's picked up for you, $20 dollars a month! plus you still have to pay $8 dollars for the normal trash pickup. You can't opt out. Now we get to see trash cans and trash in the hallway. The hallways used to be cleaned once a week, now lucky if it's once a month. Lawn was cut once a week now every two weeks no matter how much it's grown. But they have spent money on landscaping in front of the rental center and re-sealed the parking lots. In other words it's all about appearance but behind the scenes they do nothing but cut costs (service) and figure out how to extort more money out of you. We used to have maintenance on Saturday, that's gone. The management hides behind the local office, you can't contact anyone except the local office and all they ever say is sorry but it is out of our control. I made the mistake of renewing my lease before I knew how bad this company really is, I will not be making that mistake next year.
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Another update, after 3 months of dealing with the dryer it was finally fixed, the contractor they had come in to clean the vents broke off one of their brooms in the vent and it was completely clogged. But this illustrates the length that Harbor Group would go to avoid doing anything about the problem because it was going to cost them money to have it fixed. Now they are on to different scams. When tenants renewed their leases, they never bothered to mention that the check box for sewer charges was not checked. What this means is that the tenant is responsible for paying the sewer fees. But, they did not start charging for it right away. About two months after the valet trash service was cancelled they sent a notice that the tenants would now be paying a sewer usage fee (check your lease) and surprise it was about the same amount that was being charged for the scam valet trash service.
The door to the building was finally fixed after 2 months of constant complaining to the office. Don t get me wrong the doors are about 50 years old and falling apart, this has been an issue through multiple owners, but I was told they were not going to be replaced. Now the trash areas are becoming a disaster because tenants dump their discarded mattresses, furniture, etc. at the trash bins and the management will not do anything about it. The complex used to have a truck to clean this up. But, the truck was taken to a chain repair shop to be fixed. They cut them a check and according to the office it was not accepted due to the fact that Harbor Group was new to the area (yeah), so they had to cut a new check and send it to the corporate office of the vendor, in the meantime the chain was sold to a new owner and the check was not valid for the new owner so they have to wait for a refund before they can issue a new check to the new owner. I am not making this up, this is what I was told. So now the trash areas are piling up with junk. They did have a trash hauling company come in a remove some of it but that has been over a month ago and it s piling up again. This is just an example of the issues you will deal with if you rent from this company. Of course they had the cash to redo the room in the rental center that they rent out for parties. But, in the exercise room the equipment is ancient and they have no intention of replacing it.