Wow, this place makes me nervous. We went to visit...

Wow, this place makes me nervous. We went to visit an elderly friend who had been moved here for some difficult therapy following surgery. We arrived at the gate and announced who we wanted to see. When I asked for directions (there are many buildings), they just hung up. We kind of guessed our way to the right area, but when we went to the entrance area, nobody could be found. There was a phone to dial for assistance, but it rang back to the same location. We wandered through many buildings and never saw a staff person for almost five minutes. When we finally spotted one, we tried to flag her down from a distance. She looked at us and then turned in the other direction (we were nicely dressed). Finally, another PATIENT finally pointed us in the right direction. We found our friend in the dining room and had our visit. During that visit, I watched how the staff treated the patients (RUDELY) and how dispassionate they were. I noted one who seemed to be a bit more caring, but most were not. I would NEVER place a relative here if I had the choice. By the way, our friend said the food here was absolutely awful.