Check in and Massage

Check in and Massage
Stayed here with my wife for 2 nights as a staycation as a mini-moon. Service on arrival was prompt, courteous and helpful. We had booked a romantic couples package for two. The massage rooms are fairly dated and it's quite obvious that the facilities need maintenance. Compared with their neighbours Capella, it felt very out-dated and almost shabby. The massage itself was lovely and the post massage dip in the pool was very relaxing/enjoyable. We both ordered the burgers poolside and it was excellent, would give it an 8/10. The bartender was also kind enough to make me a bloody Mary even though it wasn't on the menu. Would give their spa a solid 8/10 with 2 points off only for the exterior of the building and the rooms themselves being slightly dated.

Rooms and Amenities
After our massage we checked in to our rooms. The rooms were spacious enough and neat. Bathrooms were also tidy and spacious with a nice rain shower. Will give the rooms 8/10 with only two marks off because again they seemed rather old and in needing some upgrades in furniture.

Service
Overall the service left a lot to be desired. On two separate occasions we left the room for a rather extended period of time with the "please make my room" light switched on, only to return to the room not having been cleaned. Although once we called ahead and requested for room to be made up, it was done so. Not a major complaint but just something for the hotel to take note.

Service at reception with directions/getting cabs etc was fantastic and very helpful. Overall service. 6/10.

Food
Breakfast
No longer serving all you can eat in this post covid world, we were treated to two complimentary set American Breakfasts. Coffee was cold. Bread basket was cold. Omelette was overcooked. Bacon was burnt. I miss you buffets. Please come back. 3/10

Burger at OSpa - 8/10.

Dinner at The Cliff 2/10. Have left a specific review on their page, please take a look for details.

Overall, I would have to say I was rather disappointed with the stay. Sadly as we aren't allowed to travel in this current climate, we will have to make do with Staycations. However at 500++ per night, one would have to ask whether it is a viable options? I completely understand that the hospitality industry is suffering during this pandemic but so are most people. If the industry wants to keep attracting patrons, they will have to up their standards otherwise it will be exceedingly difficult to convince people to part with their hard-earned money, especially during such economically uncertain times. Overall rating. 5/10.