Melody Yap

Review of AUBURN CHEVROLET

I had an overall terrible experience at this Aubur...

I had an overall terrible experience at this Auburn dealership that I regret purchasing my new car here. The only reason it has a 3 star is because I would highly recommend Mr. Hashmi from the sales department who truly exemplifies customer service. He is not a good salesperson but an OUTSTANDING salesperson who not only understands the customer's needs but also goes above and beyond his peers in ensuring that the customer's needs are met. I first had Mr. Fortner as my sales rep. but he never responded back to my emails/phone calls which led me to conduct business with Mr. Hashmi who would always promptly reply. However, my finance department experience with Johnny has caused me a lot of stress, time, and money because I bought a service contract for my vehicle only to realize that the contract doesn't fully cover everything. So, I requested to CANCEL my service contract in Sept. 20 and expected a full refund by Oct. 15. However, Johnny or the finance department has not processed my request and i went back to the dealership on Oct. 13 to remind them of the cancellation. Johnny assured me that he would call on Monday (Oct. 16) to followup and process my request, but have not received any calls/updates. His poor performance has made me to REGRET and NEVER Trust this dealership. I would rather go to another dealership nearby like Titus Will than go through this experience with the finance department. Up to now, i still have not received my refund and I will not TOLERATE a partial refund after the 60 day period on the service contract because of a failure to process the customer's request.