Transfer from hurghada airport aug19

Transfer from hurghada airport aug19
Booked a hoopa service for a pickup and drop off at hurghada airport for 10 people. The service didnt show up. After numerous phone calls to the local handler, I was told it would arrive in 10 mins, 20 mins later....nothing. numerous calls and numerous phone calls where I was fed lies, the service didnt show up. Had to organize my own transfer in the end. Rang hoppa and told them what I thought, they said they would refund the transfer. I then told them I didnt have confidence in their service and will organize my own transfer back. They then told me that they would only refund half of the fair. This after being left in a hot country with 2 children and two elder people for almost 2 hours and then having to fork out for my own taxi and the cost of the calls trying to get the issue resolved. Poor customer service , terrible service overall. I've used multiple transfer companies in the past , Hoppa is by far the worse. Avoid avoid avoid.

Still haven't received the partial refund that was promised.