Jenny Pitcher

Review of Embassy Suites LAX North

The absolute rudest manager was working last night...

The absolute rudest manager was working last night. Got into LA past midnight and we got on the wrong shuttle even though our driver was asked twice if he was taking us to the hotel that we were booked. He said YES. And I thought shuttle drivers were supposed to help you with your luggage and such when picking you up from the airport? Maybe I m wrong but this old man sat in the driver seat and did not help me and my husband or my children with our eight pieces of luggage on or off the shuttle. Was told our only option was to go back to LAX to catch another shuttle because they wouldn t help us. So we got an Uber. Stay at the other Embassy suites not this one in the area. I was told their franchise owned and these employees need better customer service training.