I had a room on the complex 9 years ago. It was ni...

I had a room on the complex 9 years ago. It was nice. So this time I booked a villa.
The villa was good. Clean, big.
However, the facility as such is run down. The pool areas are unclean. The staff rarely clears away dishes and rubbish. There is hair and residue in the water that the filters cannot manage.
The food is bad and not very varied. The staff is totally overwhelmed. Often there is a lack of cutlery and nobody rules for 15 minutes. It's noisy. The pepper and salt mills are the cheapest quality and practically do not work.
One looks in vain for spit protection over the food. Everyone is allowed to cough a little here. The plates are often dirty. I often only used the 2nd or 3rd plate.
For a booked day trip, a German Mp3 guide was promised in advance in writing. This could not be given to me on site.
Never again. The complex has the quality 'cheapest all-inclusive vacation'.