Jim Dwyer

Review of The Ritz-Carlton Hotels of Bos...

Awful hotel with an awful chain. We have platinum ...

Awful hotel with an awful chain. We have platinum status with Marriott and booked a king size room. We checked in and were given two double beds. Front desk was completely uncooperative and didn t care at all. Refused to move us or find us a property that could accommodate us. Marriott has been going downhill rapidly. This is one of the reasons why I ve now flipped my 185 nights a year of hotel stay to Hilton properties.

Edit: manager said she would do anything to make us happy that didn t involve moving to the room we requested. We suggested getting us the correct room in another property. She said no. We suggested lounge access she said no.

2nd edit. I spoke with the assistant general ma after and she was a delight to work with. She was able to resolve my issue satisfactorily. I am moving the review up in stars because of Tamera. The only reason it wouldn t be higher is that the solution was so simple that any of the customer service people should have been able to do it.