Love Washington

Review of AIC Insurance Agency

I would give this company zero stars if I could. A...

I would give this company zero stars if I could. Agency insurance, Insured driver hit my Truck , while he was sleep driving and totaled my truck. The insured contacted Agency insurance, after he was given a ticket and advised, he was at fault. When I called this company, customer service reps were rude, did not care, that their insured called and accepted fault. The adjuster assigned , would not call us back to set up a rental, then when I called to speak to a different rep, who just pushed us back to voicemail, even when she stated , she could see him sitting at his desk. he refused to answer his phone, or return calls , from voicemails we left. When we did here from him, no empathy at ALL!!!!! Tried to treat us like criminals or a girlfriend who dumped him.. Just a hard way to go, with a very smug demeaner . I will never beg a company for anything!!!!! We simply asked for a rental, as we were not at fault!!!!!! My agent even called and tried assisting us, with this company! When the adjuster did call back about two days later, still had a smog demeaner, as if he was doing me a favor..... I had it at that point!!!!!!!!!!!!!! GET OFF MY PHONE SIR !!!!This company should not be opened to the public, until the reps learn empathy, professionalism , and business antics ! And after 4p.m. , they play phone games when you call, once they see your number on the caller ID, they send you straight to voicemail. Being in an accident is traumatizing enough! But to deal with this type of company, just makes things worst!!!!!!! Thanks Chris D. , for not doing your job!!!!!!!! HORRIABLE EXPERIENCE