I had a kind of similar experience as Kathryn 2 da...

I had a kind of similar experience as Kathryn 2 days ago. I always bought my Toyotas through the St louis auction because I could get them at a better price. This time I decided to get an almost new car from the dealer to have some extra "peace of mind". So in January 2017 I purchased my Camry from Lou Fuss Toyota. Salesman was Mr. Donohue. A no nonsense salesman who gave us ample time and a decent deal. So far no complain. Saturday I noticed the A.C. stopped working (car is 2 years old). Called Fusz to inform and was told to schedule Monday as servicing was closed. Fine. Meanwhile I crossed the 36K mileage and thus no more warranty. Got A.C. checked and fixed and had to pay $300. I felt really bad that they knocked off just $70 from an overly expensive $140 diagnostic fee. Had the dealer conceded at bit more to alleviate my pain, it would have made a huge difference. Stephanie was firm and so I paid the price. A bad review because the dealer went cheap on its customer. I haven't lost faith in Toyota, but my next Toyota won't be from this dealer. ( Sorry, Jim) Now I know when they say "in the showroom you are a king but once you are dealing with the service dept you are just a statistic". Sad.