Our experience here with this Apple store in SoHo ...

Our experience here with this Apple store in SoHo was fantastic. It is one of the largest Apple locations in the world with two floors, with a large theatre style seating area on the second floor with various live and scheduled presentations on how to use different features on your Apple device.

We had a scheduled 12:15pm genius bar appt for an issue with a MacBook Air, we came in at 12:18pm, and asked the first person we saw with a green employee shirt who said to head upstairs to the left, there are stairs right in front and a small elevator a little further back to your left when you walk in. Upstairs, we again asked an employee, whom, btw, looked as though they are all there helping customers or waiting to help on a customer, and we were seated towards the back of this long table where it seemed everyone was getting their devices fixed or explained.

An employee came over and asked us about our issue and said a technician would be over shortly. There was a slight wait...about 10-15 minutes but it was worth it, because we got Ken, who fixed, cleaned, and magically took care of what we couldn't, with our laptop. He was also able to solve an admin issue that we had with the laptop as well.
When he did have to take the laptop for a bit, he was back quickly, and overall, it was a terrific experience.

We then went over to check out chargers and accessories on the other side of the store. We were told that we could find them on both floors, and the sales employee we dealt with was very nice and helpful also.

Also, this area is so nice to stroll around, with eateries, clothing stores, and shops nearby.

We would definitely come to this location again.