I had a 4 night stay in one of their suites. I'll...

I had a 4 night stay in one of their suites. I'll never stay at the London again.

Pros: Good location. Comfortable beds. Friendly bell hops, doormen. One or two of the concierges are very nice. Decent gym.

Cons:

No water bottles in your room. No coffee machine or no ability to make hot water. I went down to the restaurant and asked for hot water and they told me to order it via room service. What a pain.

No spa. This is supposed to be an upscale hotel, not a boutique hotel. What full fledged upscale hotel doesn't have a spa? My friend had a sore back. I said go to the spa and get a massage. There was none.

Terrible restaurant. Objectively, most of the food on the menu is sub-par and overpriced. I ate lunch yesterday at the St. Regis. It was delicious. I ate lunch this afternoon at the restaurant in this hotel--- disappointing.

The wine: I had a badly overpriced glass of Artemis cabernet that was poorly kept. How do I know this? Because I had a bottle of it yesterday evening and at least that was good. Rather poor, limited selection of wines by both the bottle and the glass.

In-room: Light and window controls that aren't particularly intuitive. The air conditioning is great and very cold, but rattles super loud at night. Nice, big bathrooms and showers (at least in suites). Rooms a bit dated and could use an overhaul, but on the whole decent and spacious.

Other:

No lobby. Absolutely none. Nowhere to just sit and relax when you're going in and out. You walk into the hotel, there's the check in counter in front of you and the restaurant off to your right. There isn't even a single sofa or chair.

Some of the concierges are downright miserable. Not the friendliest front desk.

Elevators can be absurdly slow. After leaving the gym, I waited 3 or 4 minutes to get an elevator up to my floor. I waited for 5 minutes to get an elevator back down. Absurd.

Final word: I stayed here because it was recommended by American Express concierge. What a debacle. There are literally dozens of far superior hotels in NYC for the same price. For what I paid, I would have expected much better. A major disappointment. Pretty bad.