Just left the absolute worst service experience I ...

Just left the absolute worst service experience I ve had at this restaurant. In 35 years I ve had three bad experiences, 3 of the last 4. This is a pattern. From the initial contact with hostess and her suggestion that we contact the rest of the part and ask them to hold off on arriving because they were running behind on our reservation to the apathetic bartenders, the welcome experience was anything but welcoming. Quite the way to start!

The real disaster began to unfold once we finally were seated. The wait staff was completely disorganized, split our table in half and would only deal with (direct quote) their half of the party. The meal took two and half hours to complete with huge gaps between courses. As things progressed i quietly and politely brought the issues to the attention of the captain of the dining room only to be confronted table side, mid meal, by the manager regarding the issues. This was highly unprofessional and made a bad situation worse. No resolution was offered, but rather solicited, at which point I asked that they rally their team and finish strong. Apparently that was read as bring wrong meals, plates so overloaded with onion straws that you couldn t even see the steak, one person missing a meal entirely, and myself finishing my meal with a half full glass of water as opposed to the glass of wine i ordered, twice.

Thankfully the kitchen had it together as the steak was excellent as always.

I write this review because this is the third time in four visits I ve had really bad experiences. This place is and should be the best in Dayton, it s trending away from that. My hope was brining it to the attention the management on duty would make an impact and lead to better results. My impression of the manager is that he is over his head, lacking in experience and training, and completely clueless as to what service, let alone exceptional service, entails.

No offer of any kind was made to try and improve the situation. No follow up from the leadership was ever made. I walked right past the manager as we left and he couldn t even make eye contact let alone offer an apology or ask if things had improved. This is certainly one hell of way to run a railroad.

Perhaps the owners will read this, take this to heart as a wake up call from a life long Paragon disciple, and fix this. It will be a heartbreaking to read that the Paragon is closing and Dayton is loosing one of its icons again. If this is the future of service, this will be the future headline. Please wake up and fix this.