Sean Rego

Review of ARRIGO DODGE CHRYSLER JEEP

Beware! Never going to refund my warranty I purch...

Beware! Never going to refund my warranty I purchased. Did not provide the key for my wheel locks for my 2018 392 Scat Pack purchase. I purchased my new car on 3/25/2018 and the sales experience was fine. I traded in my 2017 Dodge Charger and made a $20k down payment to purchase my new car. During the finance process I was told that the maintenance would be included in my purchase and I was offered a dent protection plan. Buying the car was actually a good experience and my sales person was great. After a couple weeks I realized I did not need the maintenance plan and was not aware that I was charged for it and I did not want the dent protection plan because I was having the car covered with a clear paint protection film. I went back to the dealership and met with a person in finance and completed the paperwork to refund these warranties. I have copies of the documents that were filled out by the person in finance. I was told that it would take about four weeks for the refund to be applied to the principal of my loan. It has now been two months and the refund has not been completed. I believe this is a complete scam. I have left messages and called multiple times without a response. I hired an attorney but I wanted to make sure that I made this post so that other buyers will not be screwed over like me. In addition I had purchased an aftermarket set of wheels and tires and was at the tire shop and they were unable to find the wheel lock key to remove my wheels. I went back to the dealership and let them know that the key was not provided in my new purchase. The service department did unlock the wheels with the master key and the service manager ordered me a new key. I have yet to receive the key for my wheel lockS. Again another scam.