The family BMW X3 had a recall and the mail said t...

The family BMW X3 had a recall and the mail said that it would take 4 hrs to fix, so I booked an appointment at the Devon dealership for a Saturday morning at 9am. We brought the car to the shop and since we were in the market for a new BMW (ours is old) we looked around and made arrangements with a sales person (who was very polite) to talk about deals and so on when we came back to pick up our car. We left and at 3pm I got a call that the mechanics were not able to open the passenger door so we went back to the shop and opened the door (they had to press the unlock bottom from the inside) and the mechanic told us to wait so we did. At 4:30 pm get a call from the reception telling me that nobody showed up to unlock the door and the dealership was closing in 30 min so they won t be able to fix the recall. I was stunned I explained that I ve been there for the past hour and a half waiting. She came out to meet us (the service girl/reception) and told me they didn t have time to fix it. I brought the car in at 9am and they started looking into it at 3pm but they close at 5pm on Saturday so they would never have fixed it in time anyways. I just told her to give me the car back. Because of the horrible experience we decided not to purchase the new car from this dealership.