STEVEN TOWNSEND

Review of Ascott the Residence Makati

What is the most beautiful places I ve ever seen f...

What is the most beautiful places I ve ever seen for miles by two fundamental things that prevent this hotel from achieving four stars
The rooms are fantastic with one exception: no matter what setting you have the thermostat on which ironically is in Fahrenheit instead of Celsius the air temperature is at a steady 16 unsustainable degrees - Freezing cold
The restaurant downstairs at breakfast is a chaotic mayhem of isolated serving stations amidst a jumble of tables making it very difficult for circulation and annoying in terms of how you start a day in Manila
And then reminiscent of the song Hotel California where you can check-in but never leave the queue for the checkout is always seriously long and slow -
Not due to the staff who are excellent but to the system which is antiquated and outdated
It s no surprise that the company like capital land of Singapore would operate this hotel with a flair for style and a complete shortcoming in terms of technology and structure
It can all be smoke and mirrors for some people but for those of us on business travel this hotel is no longer an option