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Cleanliness: Inside pool walls are FILTHY! DISGUST...

Cleanliness: Inside pool walls are FILTHY! DISGUSTING. Perimeter of pool was filled with dirt and rocks. Stains inside the shower. Hand prints are over the walls in the pool room & bathroom. Bathroom mirror stained & cracked. Lampshades in bedroom had strings hanging all over them.
Service: I gave a terrible on this because my husband & I inquired about the Apple of Eden room after another associate advised we should check in the morning if there's a room to show. So the next morning after breakfast, we spoke with a young front desk associate and in the middle of our question an older woman rudely jumped in our conversation and explained we cannot see anything, everything is booked, dont ask about the Garden of Eden. She ranted on about rooms being dirty & with all do respect, we didnt even ask to see the room yet. She was on the taller side with glasses wearing blue shirt and worked in the morning.
Value: The room carpets did not match the online photos depicting the room. It displays lovely, sexy red carpet & upon our arrival we were surprised by the bottom of the barrel grey/brown carpeting. The decor in the room is the worst Ive ever seen. Who wants to see African Pharaoh wallpaper & hanging photos. THERE IS NOTHING SEXY ABOUT THAT. The water situation. How does an all inclusive resort with a refrigerator in the room, not provide bottled water to the guests. Instead I have to travel the the lobby to get a red bag to then walk to the game room to fill it up & Im only permitted to receive 2 bags. The bag costs more than a bottle water. What a shame whoever made that decision. Given the condition of the room, the lack of cleanliness of the room & the poor food selection, I gave a terrible.
Sleep Quality: We slept beautifully. The bed & bedding was comfortable. It was very peaceful & quiet in our room.
We signed up for the Forever Lovers Club & look forward to coming back & understand the new owners will be remodeling the champagne rooms first & we cant wait to see how they come out.

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