Dreadful and rude service...

Dreadful and rude service...

We are not in the habit of complaining but I made damn sure the management took a lot of money off. The female cocktail server was so rude saying to me "you don't know what drink you are having?" when I tried to describe what was in the drink to a friend in a conversation she had interrupted... She had a sour expression and seemed to have an argument with the other male server at the bar over ice it would appear, which left us feeling very uncomfortable. We then found out my partner had something in the glass she had poured the Negroni into, and so we had to complain about that. After complaining, she gave death stares to him, which was beyond acceptable. I had to complain as well as we were sat near the main entrance which is exactly where I asked not to be sat on the reservation through Open Table. The Spanish maitre d' didn't seem to be able to speak English properly and the waiting staff seemed a little surly at times (defensive). The food was good and on time, but we were waiting at the bar for about 20 minutes, waiting to get seated, which was annoying as well. Not worth the brand's name of 'Ivy' and I'm afraid you need to get better staff who can speak English properly. Won't be coming back.