Athena N

Review of Piccadilly Backpackers

Im not one to normally complain however I do have ...

Im not one to normally complain however I do have a good heart and I feel as if I should warn some of the potential future customers about the outraging service. Went there last night thinking it was going to be a great way to end the night, as we went to visit some family in London. We had just eaten dinner at the Hardrock cafe round the corner which may I mention it was amazing with great service!! As we didn t want to end our night too early we decided to go into caffe concerto to grab a coffee. From the outside the caffe looked as if it was cosy with a great relaxed atmosphere. However, we couldn t be more wrong with the choice that we had made to walk in, as soon as we walked through the doors it was hell. As there was six of us we would ve liked to sit together however the caffe would not allow us to do so as we d be blocking the entrance to the toilet which had plenty of other space, anyhow we were fine with that and the two children sat on a table next to us.. The children had decided to eat a sweet whilst waiting for waiter to take the order however the waiter at the time who was a tall man with dark long curly hair and a lot of attitude decided it wasn t appropriate for the 8 year olds to eat a sweet which is totally acceptable. However as we were about to order the waiter had told us we were not allowed to order only drinks and we must order food with it.. which caffe does this?? To make things even worse we were stuck in the corner of the caffe with no room to even move and the waiter was very abrupt and rude which is not how you should be around customers. I asked to speak to the manager however when he pointed to the blond lady we had come to the realisation she was even more rude as earlier she had spoke to us in a very arrogant manor.. we later decided to leave with apologies however the waiter smirked at the children and left sarcastic comments which I found funny as he could barely speak a word of English opening the door for us and waving at us leave whilst laughing! Still in horror by the service that we had received I will not be going back to this hell hole due to the management and service. (Especially the manager who was a lady with mid length blond hair and the waiter who both had stinking attitudes) so I strongly suggest that if you d like to end your evening on a high you do not visit this caffe concerto .