very poor website and no easy way to contact anyon...

very poor website and no easy way to contact anyone (that's why 1 star). Tried to set up a log in to get free fico score and their system seized up just as I was finishing the process. Tried to go back in using the ID and password just created but it didn't work. Then to fix the problem, the system wants a "secret word" that I haven't established. What a fiasco. Get your IT in order Citi....