Run, don't walk from this paving company, unless y...

Run, don't walk from this paving company, unless you want substandard work. I took the day off to meet with Andre to walk him through the measurements of project, which resulted in an increase in price because the project was larger, I thought we were in agreement. When his men came, they didn't pave to the exact measurement that Andre and I discussed, but the pavers had already been set.

His men came and laid loose sand in between our pavers, which came out immediately (BECAUSE ITS LOOSE SAND). Also, many of the pavers (even after he attempted to correct it) did not have much sand in between them (which would have come out anyway because its loose sand). Within the time his men laid the sand, there was an afternoon rain storm that made the sand wash away into my yard and all over the other pavers (because its LOOSE SAND). At no point in time did his men come and sweep or clean up our property until 2 weeks later! We had loose mounds of sand all over our pavers for weeks. When we mentioned that we needed a sand that would not provide weeds and would set, Andre said, "This is an industry standard and that is an upgrade." HOWEVER, at no point during the initial quote or consultation did Andre even mention this to us an option. Apparently, he thought loose sand all over my yard and weeds growing in between my pavers was acceptable. We paid Andre to be an expert and consultant to us and he failed to provide us with the appropriate information up front so that we could make that decision. Now, our pavers are a MESS and there is pollen from the trees collecting in between the very DEEP cracks where they didn't lay sand and loose sand all over the place.

Additionally, his men just left piles of pavers next to our house when they were "finished," and only came to clean them up after TWO weeks when we asked them to. Otherwise, they wouldn't have.

When we called Andre initially to express our disappointment, he told my husband that the loose sand is an industry standard and didn't listen to our concerns. Instead, he just kept saying that it was an upgrade. Which, we would have gladly paid for, but he never offered this as an option. Which implies that he considers loose sand all over my yard and pavers as acceptable. Any reasonable person with common sense would NOT BE OKAY with this. In a later conversation, he even mentioned to our husband that he has sealed his own pavers - BUT NOT HIS CUSTOMERS???????? OMG.

After the initial expression of disappointment, we asked Andre several times to come out himself, but he only sent his men wks later.

When I spoke to Andre personally, I was quite upset and explained to him why we were unhappy with our service. During the conversation, Andre kept trying to interrupt me by over talking me. Because of this, I had to raise my voice. In the middle of me talking, he said in a condescending manner, "Are you finished now?" WHO SPEAKS LIKE THAT TO A CUSTOMER??? I then said to him, "Well, based on that comment, it seems like you aren't listening to anything I just said because you are waiting for me to be done talking." I was furious. He then went on to say in a condescending tone like I was just a lowly woman, "This is what we call an industry standard." I then, immediately called him out for talking to me this way as I was not going to tolerate this. Might I add that he NEVER spoke to my HUSBAND this way. I will also add that when I called Andre a week prior, he never called me back, only my husband. After I stood up for myself and called him out for speaking to me in this manner, he became angry and hung up on me!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My husband called him back FURIOUS. During the conversation, Andre would not take any responsibility or ownership for what went wrong and even had the audacity to say, "I did nothing wrong."

Now, we are stuck with loose sand all over our pavers, which we now have to hire someone else to extract and clean, then lay NEW sand and seal it so that loose sand isn't everywhere, and so that weeds aren't growing up through our pavers in a few months.