I regret using Dovenmuehle Mortgage via Guaranteed...

I regret using Dovenmuehle Mortgage via Guaranteed Rate and severely advise anyone considering this business for a home mortgage. They are absolutely incapable of managing escrow accounts and have been holding on to more than $5000 in escrow for over a year. The customer service representatives are rude and no one knows how to do public math. I feel like I am being held hostage by this incompetent organization and regret ever speaking to the sales representative who is worst than a timeshare salesman. I believe they purposefully increase mortgage payments through escrow to force homeowners into financial hardship.