I had trouble getting them to come to my home to f...

I had trouble getting them to come to my home to fix the unit. After a month with the alarm not working I canceled my service. The day I had switched alarm companies and was having a new alarm system installed, they sent a tech out to my house. I told him he was no longer needed and sent him on his way. Sad they only wanted to fix the problem after I already canceled and found service with another company.