I only gave 3 stars because of the first impressio...

I only gave 3 stars because of the first impression given by the check-in staff. Upon arriving at the hotel, we were told that the room we reserved (and prepaid) was not available and that we would be getting an upgraded room. Well... The "upgrade" was a downgrade! We returned to the front desk and somehow our reserved room became "magically" available. We had no there issues during our stay.