gr8cie10

Review of Seattle Children's

Warning! #childrenshospital

Warning! #childrenshospital

My daughter got in a car accident few months ago and she was seen at Overlake Hospital. They did what they can do to help my daughter but because she had dental trauma (loss tooth and 4 more bottom front teeth almost out), I called our dentist in Bellevue. On the voicemail, it says if it's an emergency, to go ahead and take my daughter to Children's hospital. We were so afraid that we were running out of time so we went ahead and not wait for my dentist to open and drove to Seattle for immediate help.
We get to Seattle Children's and they had us sign papers, took us in and told them what happened and the reason why we went there. I gave them the paperwork given to us by Overlake Hospital to review.
I told them I don't need anything else done, I just want a dentist to look at my daughter's barely hanging on teeth. They said they have a call out to the dentist, an hour later, no dentist yet. I was getting frustrated because they kept checking on us but the dentist was not showing up. I told them my frustration and they called the dentist again. Because we were waiting so long, I decided to call my daughter's regular dentist. They told us if we want to come back to Bellevue, they will make room for us.
Since we were already at Children's I waited a bit longer. We finally heard back and what they told us is, the dentist is not going to be coming but they want us to drive to his office when his office opens. Isn't this ridiculous? I went to the hospital to be seen right away but now they want us to wait then drive to their location?
I was so disappointed, I left and went to our regular dentist. The doctor that was there was so apologetic but bottom line is, what we needed was help. I felt the dentist didn't care that my daughter was already going through an ordeal and didn't even care. The next day, I called and had to leave a message. I got a voicemail back to call but it was so dry and no apology. I told myself they better not charge for that visit so I decided to deal with it when the time comes.
Now I find out this hospital is charging us for that visit, how ridiculous is that! I called them livid, the person I had on the other line put in the request to remove the charges and I got a letter this week saying these are legitimate charge. What nonsense! Children's Hospital, may I remind you I came in to have my daughter's teeth looked at by a dentist, this darn dentist didn't think it's serious enough? I have one tooth missing now, 4 more teeth just barely hanging, time is of the essence, what the hell! The dentist never came, that's why we were there, so how is that charge legitimate? I had to pay a lot of money for Overlake because they were the first responders, they did the work that's why they got paid. You, Children's Hospital never did what we need done so why are you collecting?