Bode Riis

Review of Airbnb

My second time with AirBnb, I left the keys in the...

My second time with AirBnb, I left the keys in the lockbox when I left, and made sure the lock box was securely locked before I left. The next day I had a review from the host accusing me of stealing her keys because she couldn't unlock her lock box. I then got a message from the AirBnB saying that the host had changed all the locks on her house and she wanted me to pay for getting the locks changed. I messaged both the host back and AirBnB support telling them that I left the keys exactly where and how I had been instructed by the host, and that there was no way I was paying for her new locks just because she couldn't get into her lock box. I haven't heard back from anyone and it's been over a week, and I'm so scared that I'm going to get a big credit card charge for the host's new house locks. I feel completely in the dark, and no one is telling me anything or keeping me in the loop.
I'm never using AirBnB again, what a nightmare!