Stanley Wang

Review of Brandy Melville Canada

This is a review of the website. I entered a US sh...

This is a review of the website. I entered a US shipping address and was able to enter a Canadian billing address. My order was cancelled after I placed it and customer service told me that they are not able to take Canadian billing information. The weird thing is, my CC was charged and I was able to enter a Canadian billing address. Nothing the person said to me made any sense. It seemed like she was making up excuses while on the call.

I can understand if you simply don't allow Canadian billing addresses, but don't allow me to enter it on the billing page and don't charge my CC. There is a pending charge on my CC which tells me that the company has access to my card and are able to charge it fine.