Essentially a business hotel. Don't expect attenti...

Essentially a business hotel. Don't expect attention to detail if you're on vacation. My family and I stayed here for a week and people at the desk were still clueless as to where we were and what our specific needs were. Forget a " how was your stay" question at the end of it all. Which was just as well because the feedback they would have got wouldn't have been complimentary. The Indian restaurant is best avoided. The Naan we ordered smelt of raw flour. Our stay came with complimentary drinks at the lounge in the evenings. The drinks were alright, the hors de oeuvres served along with them were stale and repetitive. The lounge opens outside to a sit out rooftop which is nice enough.All in all ...Pretty basic which for an ITC hotel is a shame . Regretted not booking my parents and sisters in elsewhere. But this was close to work and Mumbai traffic being what it is. Anyway: wouldn't recommend this.