Jian W

Review of Castle Hond

Careful for used car Inspection (missed wheel bear...

Careful for used car Inspection (missed wheel bearing noise problem, no road test?)
Around 11 am on Friday, September 21, 2018, the seller and I took the 2011 civic lx to Castle Honda for a used car inspection (I have another 2014 CRV bought new there). I called before we went there and was told just come and it takes about an hour and costs $140.
Lucia Lucy Bueno was the service advisor who accommodated us.
After 12 pm, Lucy went for lunch and somebody else told us the inspection was completed. The items listed for attention are: front brakes, coolant flush, front splash shield hanging, inner liner broken on passenger side, air and cabin filter.
I purchased the civic during that weekend and went back on Monday, September 24, 2018 to Castle Honda for the suggested services. On the road when the speed is above 30 miles the road noise is so high that it sounds like humming noise inside an air plane, and after searching on youtube I guess it might be wheel bearing problem.
While they took the car in to check the humming noise, I complained to Lucy and also another service advisor Brian about how can they did not find such a mechanic problem during the used car inspection. Brian mentioned that around Castle Honda there is no highway for road test so probably they didn t test it. Then the tech staff told Lucy that it is indeed the rear right wheel bearing, and the replacement cost maybe $400.
Lucy talked to the manager inside and came back told me that they can waive the $144.30 inspection charge if I do the replacement of the wheel bearing etc using their original parts. Kudos to Lucy.
They needed to order some of the parts (front splash shield and inner liner) and I didn t have much time that day either, so they just serviced the front brakes and filters, which costs me $335.16 (btw, the previous owner later told me he did brake inspection on May 2018 at carX, air filter change on Feb 2018 at NTB). And Lucy told me when the parts came in they will call me. Today is October 1, 2018, I haven t got their call yet.

_
Update: On October 1, I called Castle Honda (the service advisor who answered the phone did not know about the parts or the inspection mistake) and made an appointment to service the civic on Thursday October 4. Also, I uploaded the review above when reply to Honda s email survey. On October 3, the manager of the service department, Dan, called my cell phone, and told me that it was a mistake and they admit it, but my review sent to Honda fails the service advisor Lucy, which is not what I intended.
On October 4, Brian helped me with the replacement of wheel bearing (468.17), front splash shield and liners (568.59), engine coolant flush (159.99). I paid $1143.57 after exempting the $144.30 paid for used car inspection (in total 144.30+335.16+1143.57=1623.03).
Since they did reimburse the inspection fee and also because of what the manager said, I changed the rating from 3/5 to 5/5. I hope this is helpful.