My bath water was lukewarm in the a.m. and place ...

My bath water was lukewarm in the a.m. and place was not full. They put me in a first floor room under another guest and our section was almost empty. The mattress was hard and hurt my back. The outlet for the lamp was at middle of the headboard of the bed and it does not have an electrical cover making it a fire hazard that close to the mattress. Finally, the only ice machine in fall and winter is at front desk, a long way from most rooms as property is large and spread out.