This is by far the worst property management compa...

This is by far the worst property management company I had to deal with. The people running the company are so flagrantly inadequate at their profession they are unfit to manage any property at all let alone a development which has so much fantastic potential such as Tudor Close on Brixton Hill. First of all, it is almost impossible to reach them by phone. It might be easier to win millions in a lottery than speak to one of their incompetent employees. Once they pick up the phone they would often redirect you to a person who is not in the office during working hours so you end up talking to the answering machine. The lady working in Mr Unsdorfer's office has a really bad attitude, completely indifferent to complaints, not cooperative, rude, snooty, and arrogant. Learn some manners, you joke of customer service if the residents of the property you manage are unhappy because of your incompetence. On top of that, you have no right to instruct me in which tone I talk to you or which form of communication you do prefer. If you have a problem with dealing with resident's complaints I have a very simple solution for you - change your job. I would kindly advice a job without human interaction. In the second place, for months they kept sending me letters to a person who does not live in my flat. The reason why the person does not live in my flat is that he DIED many years ago. However, for this joke of a company it is too much and too difficult in a country like the United Kingdom to investigate and find out that a person they chase for unpaid bills is already dead. So they mindlessly kept sending the letters after I intervened and informed them in an email as well as by phone that the gentleman they try to reach is not available since he is no more on this planet, no more walking on Earth, simply non-existent, dead. This was, however, not clear enough! So they informed a debt collector to start sending the letters to my flat as it would change anything. Well, perhaps this rubbish company believes that they can resurrect a dead body. Good luck with that! Besides all this, the residents here have to face the never ending issues with lack of hot water which is especially problematic during weekday mornings. We have been without hot water on more than 50 occasions in the last 6 months. They are trying to repair the boilers for months and it seems like it is a too difficult task for them as well. We are so lucky at Tudor Close to have a 20 meter outdoor swimming pool. On Good Friday this year we all received a letter stating that the pool was prepared and open for use. The pool was then kept closed during record breaking warm weather. There was no adequate explanation at all for this. This ruined many resident's Easter plans as many people decided not to go away for the Easter weekend but to stay in London and enjoy the exceptional weather as well as the benefits of the pool. Subsequently, the pool cover has broken many times and the water has been full of silt and algae. Tudor Close is not a luxury development, it is a collection of tiny studio flats much elevated by the surrounding botanical garden and the outdoor pool. The garden, by the way, has been cultivated by the residents not the managing agents. Without the use of the pool a summer at Tudor Close is a depressing prospect. It was so far a horrendous experience and I do not wish the worst enemy having to deal with this joke of a company. Rude, snooty and disgusting!

By the way, I am sure that most of the good reviews here are fake. This is because the Google users who gave 5 stars and positive comments have this as their sole review on Google or else they have only written two reviews in total. It is hard to believe this is typical behaviour for genuine Google review users.