Bari Ruberg

Review of Southwest Collision

I had a pleasant experience while getting repair w...

I had a pleasant experience while getting repair work done at Southwest Collision Center in Tempe, Arizona. Before I start I'd like to say that I left a Kindle tablet in the rental car and two weeks later I contacted Southwest collision and the front desk person immediately called the car rental company and tracked down the Kindle and even offered to drive it to me but I chose to come there and picked it up (now that's what I call customer service!). SW really went above and beyond the call of duty. The staff was very courteous and professional at all times during the course of my service. At first I had some difficulty with my repair job because SW collision could not locate a factory manufactured part for my 2013 Ford Mustang. SW collision kept me informed about this and did their best to locate an aftermarket part. If SW had not located the part I would have had to wait an additional month for the new parts to become available. It still took a month to get my car repaired but the staff remained very helpful during the process and made all the contacts to the insurance company to submit the claims. The work done was stellar and I was extremely please by the way I was treated by Southwest Collision. I will definitely be using them in the future and will recommend them to others.