We booked the hotel and Spa online and somehow we ...

We booked the hotel and Spa online and somehow we secured the hotel bookings but not the spa. We did not recieve any confirm email etc from the spa thus went ahead tp call. We called in 10 to 15 times but no one attended the calls. The one who attended 4 of our calls are from the hotel instead(diverted to sofital hotel) and the hotel personnel are not able to help much as they are not linked to the spa services. Initially we are heading to sofital hotel right after our ROM and wanted to have a spa the next day however, with this horrible experiance, we might cancel everything. I am superb superised that Sofital have such poor after service. Am superb dissapointed!