One star is way beyond what this company is deserv...

One star is way beyond what this company is deserving of but I had to make a selection in order to write a review. We have had an inoperable doorbell camera shortly after signing up and have exhausted many attempts to identify and fix the issues with our doorbell cam going off line. Many of these attempts have been us spending 1-2 hours on the phone with technical support and troubleshooting the equipment ourselves. We have also had a technician sent out, which we were told we need to pay for to fix their equipment. Even after all of the attempts to troubleshoot the doorbell camera we are still not receiving this service. Speaking with customer service they tell us that our options are the following:
1). Continue to pay for our service until the contract expires (what we've been doing)
2). Find someone to take over our contract (find a friend or neighbor who wants a home automation/security system that doesn't completely work)
3). Or buy out our contract (pay them the balance of the contract value that they have not earned after never fully providing the services we have been paying for and had signed up for).

There needs to be security company that can protect you from security companies that proclaim they can help but are only good at wasting your time while you are paying them.