So today seeing if the our room was ready at 2:40 ...

So today seeing if the our room was ready at 2:40 and it wasn't and didn't really think much of it since it was 3pm check in time. So came back at 4:30 to see if the room was ready since we didn't get a phone call yet as they told us they would when the room was was ready. So waited in line for about a hour just to see if the room was ready and only two employees at guest check in. Then was told we were fifth in line for a room and that was 5:30 and ask to wait. So then about 15mins later got a phone call that our room was ready and was told to wait in a very long line again instead. So waited in line for about another 20mins and then was given a room and when arrived to the room it was a single bed room with, when reserved a double bed room. Tried to call customer service from the room and no one picked up. So went back down stairs. The line was short this time thank goodness and told them we got the wrong room and asked why was told that they upgraded our room so we could get in sooner, but this wasn't ok'd or discussed with us. Then asked why this seems to be such a unorganized check in for multiple people since multiple other patrons complained of room issues. Was told if multiple late check outside happen it puts everyone behind. I DONT BEILEVE THIS IS THE SOLE ISSUE. Also we pay for a certain check-in time. One patron turned around the screen and started typing and looking in the computer when the front desk employee walked away. This is then a concern for personal information that someone can look at such as address phone number and credit card information was at risk. There computers should be secured at all times. Then another patron was very upset saying they have had multiple issues also when asked her she said to many to talk about. Heard that the manager was at her daughters prom and that in one of our trips that a house keeper just walked out. We were given a double room on the second attempt of obtaining a room and was told we have a good view we went from a river view with a patio and a king to a double with a view of a medical building. You tell me if it's a better view! We were only offered a discount at the restraunt for all our troubles by the time we got in our room at 6. This is a busy weekend with Bloomsday and very mismanaged in my opinion of whomever is running this place. There was also little league players waiting and prom attendee's getting ready in the lobby since rooms weren't ready and prom was happening at the hotel tonight also. The highlight was how nice the housekeeper and a maintenance man were to help a little lost girl find her mom. The housekeepers were working so hard to get rooms cleaned at 6pm and can tell they were stressed out, but very nice and friendly. Please