A complete and utter shambles. It's not so much th...

A complete and utter shambles. It's not so much the people, who are perfectly friendly, it's the process and management is shocking. The right people are never where they are supposed to be in the bike servicing area, they tell you one thing and something completely different happens, they rely too heavily on one or two people in the store that know what they are doing and who also seem to be a law unto themselves as a result, advice and evaluation of technical questions have been plain wrong - it's a complete shambles. I am just annoyed that I asked for Evans vouchers for my birthday from a number of people (as the store is close to work and I'm building a bike) because I can't now take my money elsewhere and am tied into spending this money in their shop.