Update: after posted my situation onFB, the office...

Update: after posted my situation onFB, the officer contacted me 3hours later...and arrange the person to check the item. The staff on the phone was very nice. Thanks for the comment as well.

Actually I wanna mark 0star...
Really terrible and I am disappointed...

I had a problem with my laundry dryer so I needed to contact them urgently.
But I email->no reply.
Call->nobody pick up


After I checked the Google reviews and FB comment on the community page of their FB page, I realised many people encounter the same problem and rating their service quite bad...
But I really needed to contact someone who can repair my plug of the laundry dryer as I can not use it anymore and it was really dangerous when it broke (plug was burned) so I was scared...

According to the other customers comment, I posted my situation and photos to let the company knows and wait someone to contact me. But after a few hours...nobody contact me...

Yes...still a few hours in my case so I keep trying my luck another a few more days....
But I have no idea when I can use the dryer again....
stupid...

Anyway, I strongly request them to update their operation hour / closing date and phone number details if they have any changes as I really can not believe no customer service officer or operator to answer the phone call all the time and difficult to reach...